Privacy Policy

Effective Date: March 10, 2026

Qvellis is a software platform operated by Serene Dynamics ("Serene Dynamics", "we", "our", or "us"). This Privacy Policy explains how Serene Dynamics collects, uses, discloses, and safeguards information when you access or use the Qvellis platform, the website located at https://www.qvellis.com, and any related services (collectively, the "Service").

Serene Dynamics is based in Indore, Madhya Pradesh, India (452016) and operates under the laws of India.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

When you interact with Qvellis, we may collect information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Company name
• Job title
• Information submitted through demo booking forms or contact forms
• Support communications
• Account credentials
• Business or operational data uploaded to the platform

Operational data may include but is not limited to:

• Asset records
• Inspection logs
• Compliance documentation
• Uploaded files
• Internal notes or operational records

1.2 Automatically Collected Information

When you access the Service, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device type
• Pages visited
• Platform interactions
• Date and time of access
• Diagnostic data

This information helps us maintain system security, analyze usage, and improve the platform.

1.3 Cookies and Similar Technologies

Qvellis may use cookies and similar technologies to improve user experience, understand platform usage, and maintain session functionality.

Users can configure their browser to refuse cookies, although some parts of the Service may not function properly without them.

2. Customer Operational Data

Customers may upload operational and compliance-related data to the platform. This data remains the property of the customer or organization that uploaded it.

Serene Dynamics processes such data solely for the purpose of operating, maintaining, securing, and improving the Service.

We do not claim ownership of customer operational data.

3. How We Use Information

Serene Dynamics may use collected information to:

• Provide and operate the Qvellis platform
• Authenticate users and manage accounts
• Respond to inquiries and demo requests
• Provide customer support
• Improve platform functionality and reliability
• Monitor system security and detect fraud or abuse
• Send service notifications and operational updates
• Send product updates or educational communications (users may opt out at any time)
• Comply with legal obligations

Serene Dynamics does not sell personal data.

4. Data Storage and Infrastructure

Qvellis infrastructure may store and process data using cloud services hosted in:

• Amazon Web Services (AWS) – Mumbai, India
• Amazon Web Services (AWS) – North Virginia, United States

By using the Service, you acknowledge that information may be transferred to and processed in these locations.

We implement reasonable safeguards to protect information during such transfers.

5. Data Sharing and Disclosure

Serene Dynamics may share information with trusted third-party service providers that assist in operating the platform, including:

• Cloud hosting providers
• Infrastructure and monitoring services
• Analytics tools
• Payment processors such as Razorpay or Stripe if payment functionality is enabled

These providers are authorized to process information only as necessary to perform services on our behalf and are expected to maintain appropriate confidentiality and security protections.

We may also disclose information when required to:

• Comply with applicable laws or legal processes
• Enforce our agreements
• Protect the rights, safety, or property of Serene Dynamics, Qvellis users, or others

6. Data Security

Serene Dynamics implements reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

However, no online system can guarantee absolute security.

Users are responsible for maintaining the confidentiality of their login credentials and access to their accounts.

7. Data Retention

We retain information only for as long as necessary to:

• Provide the Service
• Maintain operational integrity
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When accounts are closed, data may be deleted or anonymized unless retention is required for legal or operational reasons.

8. Your Rights

Depending on applicable laws, users may have the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Object to certain types of processing

Requests can be submitted by contacting:

info@serenedynamics.com

We will respond within a reasonable timeframe in accordance with applicable law.

9. Third‑Party Links

The Service may contain links to external websites or services that are not operated by Serene Dynamics.

We are not responsible for the privacy practices or content of third-party websites.

10. Children's Privacy

The Service is intended for professional and business use.

Individuals under the age of 18 are not permitted to use the platform, and we do not knowingly collect personal data from minors.

11. Changes to This Privacy Policy

Serene Dynamics may update this Privacy Policy from time to time.

When changes are made, the updated policy will be published on the website with a revised effective date.

Continued use of the Service after such changes constitutes acceptance of the updated policy.

12. Contact Information

For any questions, concerns, or privacy requests, please contact:

Email: info@serenedynamics.com